Question 1

Can I make a reservation without being a member?

Accepted Answer

Yes, non-members can make reservations. However, by registering as a member, you can receive various benefits such as discounts and rewards points.

Question 2

Where can I check my reservation?

Accepted Answer

For members, you can check in My Page > Reservation History. For non-members, please check the reservation confirmation email sent to the email address you provided.

Question 3

How do I cancel a reservation and get a refund?

Accepted Answer

7 days before check-in: 100% refund / 3-6 days before: 70% refund / 1-2 days before: 50% refund / Same day: No refund. You can cancel directly from My Page or contact customer service.

Question 4

What are the check-in/check-out times?

Accepted Answer

Check-in is at 3 PM and check-out is at 11 AM. If you need early check-in or late check-out, please contact us in advance and we will try to accommodate.

Question 5

Are there any restrictions when bringing pets?

Accepted Answer

The number of pets allowed varies by room. Please check the maximum number of pets in the room information. For large dogs, please inquire in advance and we will guide you to a suitable room.

Question 6

Do I need a pet vaccination certificate?

Accepted Answer

All pets must have completed basic vaccinations (DHPP, rabies). Please prepare your vaccination certificate as it may be checked at check-in.

Question 7

How do I use the Hinoki bath?

Accepted Answer

The Hinoki bath is installed in the room and can be used freely without separate reservation. Fill the cypress bathtub with warm water and enjoy bathing with your pet.

Question 8

What is a dry room?

Accepted Answer

A dry room is a dedicated space where you can quickly dry your pet's fur after bathing. It is equipped with high-quality dryers for your convenience.

Question 9

How do I use the BBQ facilities?

Accepted Answer

BBQ is available on the terrace of each room. BBQ grills are provided free of charge. You can bring your own charcoal and ingredients or purchase them on-site.

Question 10

When is the pool open?

Accepted Answer

Outdoor pools operate from late May to September 10th. Operating periods may change depending on weather, so please check before visiting. Pet-only pools vary by location, so please check room information.

Question 11

Is parking free?

Accepted Answer

Yes, free parking is available at all locations. One vehicle per room is standard; please inquire in advance if you have additional vehicles.

Question 12

What is the additional person fee?

Accepted Answer

An additional fee of 20,000 KRW per person (24 months and older) applies when exceeding the standard occupancy. Infants under 24 months stay free.

Question 13

What is the additional pet fee?

Accepted Answer

Additional pet fees apply when exceeding the standard count: 10,000 KRW for small dogs under 10kg, 20,000 KRW for medium/large dogs over 10kg.

Question 14

Are large dogs allowed?

Accepted Answer

Yes, large dogs are welcome! However, for dogs over 15kg, please contact us in advance and we will guide you to a suitable room. Some rooms may have restrictions for large dogs.

Question 15

I forgot my ID/password.

Accepted Answer

Click "Find ID" or "Find Password" on the login page and you will receive guidance via the email registered during sign-up.

Question 16

How do I withdraw my membership?

Accepted Answer

You can apply for withdrawal at My Page > Member Info > Withdraw Membership. Please note that your accumulated points and coupons will be forfeited upon withdrawal.

Question 17

Where can I check my coupons and how do I use them?

Accepted Answer

You can check your coupons at My Page > Coupon Box. When making a reservation payment, select the coupon you want to use in the coupon selection field and the discount will be automatically applied.

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